Refund policy

At The House Of Attar, we understand that sometimes a purchase might not work out the way you expected. That’s why we offer a no-fuss guarantee to ensure your experience remains hassle-free. If you've received a damaged or incorrect product, we are happy to offer the following options:

  • An exchange for the same or an alternative product of equal value.

Eligibility for Exchange

  • Exchange is applicable only on selected products. Please check the product page for specific eligibility.

  • Customized products are not eligible for return or exchange.

  • Products must be:

    • Unused and unwashed

    • Returned with original packaging and tags intact

    • Supported by unboxing video and photographic evidence in case of damage

  • Exchange requests must be raised within 24 hours of receiving the product.

  • Items without original packaging or missing tags will not be accepted.

How to Request a Exchange (Damaged/Incorrect Product)

  1. Email thehouseofattar1@gmail.com within 24 hours of delivery with subject:
    OrderNumber_Return

  2. Or WhatsApp us at +91 7982583058

  3. Share the following details:

    • Order number

    • Description of the issue

    • Clear photos showing the damage

    • An unboxing video showing package opening

  4. Our team will contact you within 24 hours to assist with the exchange.

Process

  • Your request will be reviewed within 2–3 business days.

  • If approved:

    • Pickup will be arranged where service is available.

    • If not, you may be required to self-ship the product to our warehouse.

  • Exchange process (including pickup/self-shipping) will be completed within 7–10 business days.

Return/exchange charges may apply depending on the case.

Exchange / Replacement TAT

  • Once the returned item is received, it undergoes inspection within 2–3 business days.

  • If approved:

    • A replacement product will be dispatched within 2 working days.

    • Delivery typically takes 5–7 working days, depending on your location.

Total Replacement Turnaround Time:
Approx. 7–10 working days from the date we receive the returned product.

Refunds

  • No refunds will be provided in any case, only exchanges are considered based on above mentioned details.

Order Cancellations

  • Once the order has been placed, cancellation is not possible.

Need Help?

We’re here to help!
📧 Email: thehouseofattar1@gmail.com
📞 Call/WhatsApp: +91 7982583058